Online Banking Enrollment FAQ

Frequently Asked Questions

What information do I need to enroll?

You will need a valid account number, Social Security number (SSN), the email address that is tied to your account at Great Southern Bank, and other personal information as it appears on your signature card or your most recent bank statement.

How do I update my email or other account information?

To update your email address or other information please call Customer Service, 800-749-7113 (Monday-Friday, 8 a.m. – 7 p.m.; Saturday, 8 a.m. – 6 p.m.), or contact your local banking center for assistance. You can find the nearest location here.

Is there an age limit for Online Banking?

Yes, customers must be 18 years or older to enroll in Online Banking.

To what kind of accounts will I have access?

Most types of personal checking, savings, CDs, IRAs and loan accounts will show up automatically based on your account relationship.

Can I combine my business and personal accounts on the same Online Banking ID?

Yes. All accounts, with proper authorization, can be combined on the same Online Banking ID. Please call Customer Service at 800-749-7113 for assistance.

Can I add an account that does not show up automatically?

Once you have your Great Southern Online ID and password, you can request additional accounts be added by using the secure Mail Message Center in Online Banking.

My link expired, what do I do now?

You may attempt to enroll up to three times. If you have been unsuccessful three times, please call Customer Service at 800-749-7113 for assistance.

Why was my application rejected?

There are several reasons why an enrollment may not be successful. Please make sure the following are true:

  • You are an owner on the accounts you are attempting to enroll
  • Information must be identical to what is printed on your signature card or latest bank statement
  • Date of birth, account number, and SSN may not include dashes or spaces
  • You do not already have an established Great Southern Online Banking ID
  • You are using the proper account number from a check or your signature card (see below)

How soon after I enroll in Online Banking can I enroll in Online Bill Pay?

Once your new online banking ID has been established, you can enroll in and begin using Online Bill Pay.

If you have questions about your enrollment, please call Online Banking at 855-853-9403, Monday – Friday, 8:00 a.m. – 5:00 p.m. CT for assistance.